The KC Formula

You've seen it countless times. Maybe you're living it right now. You craft a brilliant strategy. You socialize it with the leadership team. Everyone agrees. You announce it company-wide. You set up project plans and milestones and accountability structures. Then, six months in, you realize something's wrong. People are complying with the change, but they're not committed to it. They're following the new process, but they still believe the old way was better. The energy in th

You've seen it happen. Maybe you're living it right now. Your organization invests millions in new technology — new ERP system, new CRM, new cloud infrastructure. A team of consultants comes in, builds a solid implementation plan, trains the staff. Everything looks right on paper. Then six months in, people are back to the old systems. The new platform is being used to replicate old processes instead of driving new ones. The promised efficiency gains haven't materialized. And